If I find any defects in my product, what should I do?
• If you receive a defective product from our website, please notify us within the 30-day limited warranty period. Please note that we do require the defective item to be shipped back to our facility before issuing a refund or store credit.
• Please make sure to include the following information in your email request to us:
- Valid order number of the product you purchased.
- A clear video describing the defect issue.
- Detailed description of the product issue you are facing.
• You can contact us for warranty claims through the following email:
• Please note that minor scratches, cosmetic imperfections, and discoloration are considered normal wear and tear and are not covered under our warranty.
• For more information, please refer to our refund policy at https://www.smotopia.com/policies/refund-policy.
